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Covid-19 (Coronavirus) Special Information


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*** Last Updated on 5th September 2020 ***

Below are the special measures I have put in place for all computer repair jobs. This is designed to keep you, my other customers and myself (and my family) as safe as possible during these difficult times and is part of my "Covid-secure" commitment.

Don't worry -  I'm still the same friendly face that you "know and love" even though I might be wearing a mask and my face may be hidden :-)


Applicable to all work types detailed below

If you, any member of your household or anyone in your "support bubble" have tested positive for Covid-19 or have any of the classic symptoms mentioned in the following goverment link: then I am not able to have you drop your computer off to me, visit you in your home or be able to offer a collection or return service. This will be until you and all members of your household are free of symptoms for at least 14 days following anyone in your household or "support bubble" having a positive test result or symptoms of Covid-19. Additionally you should follow any new guidance at:


Customer Drop-off / Pickup

Please only visit by prior arrangement at your allocated time. Callers without a booked drop-off or collection appointment are not allowed under any circumstances and will be turned away.

I operate a "contactless" handover procedure when you drop-off your computer – more details will be provided when you call to book your drop-off appointment.


Home Visits

Wherever possible, a drop-off to the workshop is preferable from a health and safety point of view. Please read and observe the government advice at:

I will be wearing a mask and protective gloves during my visit in line with current "covid-secure" best practice. You must also wear a face covering/mask over your nose and mouth when in the "work area" or moving to/from this area. We must, at all times, keep a 2 metre distance even while wearing a mask/covering. The work area should be well ventilated and if this is not possible then you should move the computer to an area where this is possible prior to the visit. Other household members and visitors must not enter the work area during my visit and pets should also be kept away from this area. This may need to include the area around the broadband router if you are having issues where this needs to be worked on. If you are normally exempt from wearing a face covering/mask (e.g. when out shopping or on public transport) then regretfully, for my own personal protection and "peace of mind", I am unable to offer you a home visit at this time (unless you are able and prepared to wear a face covering/mask at all times as described above). The alternatives (a collection/return or a drop-off to the workshop) are of course still possible.

Tuition is tricky (due to the 2 metre and mask requirements) so you will need to be 100% happy in advance of my visit that you can see your computer screen from the 2 metre distance for it to be fully workable. We can adapt the trining style if needed (e.g. swap places at regular intervals) to assist this process but there can be no sitting together or “leaning over shoulders” at this time.

Collection and Return

If you would like me to collect and return your computer then please note that a standard collection and return does not include entering your home - it is a collection to and from the front door step. Entering your home (and reconnecting the equipment/testing) requires extra time and the wearing of additional "personal protective equipment". If you need these extras then please ask at the time of booking.

Your computer should be disassembled and left in a safe place outside the main home or inside by the front door.

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Postcodes served: EX31, EX32, EX33, EX34, EX38 and EX39