Computer and Laptop Repairs quality local computer repair shop bideford barnstaple
computer repairs north devon

Covid-19 (Coronavirus) Special Information

 

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*** Last Updated on 11th January 2021 ***

Below are the special measures I have put in place for all computer repair jobs. This is designed to keep you, my other customers and myself (and my family) as safe as possible during these difficult times.

 

I operate a "Covid-19 secure" business and you can be assured that I fully adhere to all of the government rules and guidance here: Gov.uk - Working safely during coronavirus (COVID-19)

 

Don't worry -  I'm still the same friendly face that you "know and love" even though I might be wearing a mask and my face may be hidden :-)

 

MOST IMPORTANT

If you, any member of your household or anyone in your "support bubble" have tested positive for Covid-19 or have any of the classic symptoms mentioned in the following goverment link: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/ then you MUST tell me as I am not able to have you drop your computer off to me, visit you in your home or be able to offer a collection or return service. This will be until you and all members of your household are free of symptoms for at least 14 days following anyone in your household or "support bubble" having a positive test result or symptoms of Covid-19. Additionally you should follow any new guidance at: www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/

 

Customer Drop-off / Pickup

If the use of your computer is an essential need then you are allowed to drop-off your computer to me for service. Please only visit by prior arrangement at your allocated time. Callers without a booked drop-off or collection appointment are not allowed. Please wear a full face covering / mask and sanistise your equipment prior to dropping off.

I operate a "contactless" handover procedure when you drop-off your computer – more details will be provided when you call to book your drop-off appointment.

 

Home Visits

Home visits are currently severly restricted due to the national lockdown. If your need is absolutely essential AND a repair cannot be carried out in the workshop (i.e. by customer drop-off / pickup combined with an optional remote session) then I may offer a visit.

 

If I do visit then there are many rules and safety measures that I must put in place and these will be communicated prior to the visit. You must be willing to wear a mask for the whole duration of any visit inside your home.

 

Collection and Return

If you would like me to collect and return your computer then please note that a standard collection and return does not include entering your home - it is a collection to and from the front door step. With this in mind please have your computer disassembled and left in a safe place outside the main home or inside by the front door.

You will be asked to confirm that your computer is an "essential need" for your circumstances before I will be able to make a visit.

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Postcodes served: EX31, EX32, EX33, EX34, EX38 and EX39