Computer and Laptop Repairs quality local computer repair shop bideford barnstaple
computer repairs north devon

Covid-19 (Coronavirus) Special Information

 

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*** Last Updated on 25th March 2021 ***

Below are the special measures I have put in place for all computer repair jobs. This is designed to everyone safe during these difficult times.

 

I operate a "Covid-19 secure" business and you can be assured that I fully adhere to all of the government rules and guidance here: Gov.uk - Working safely during coronavirus (COVID-19)

 

Don't worry -  I'm still the same friendly face - even though I might be wearing a mask and my face may be hidden :-)

 

MOST IMPORTANT

If you, any member of your household or anyone in your "support bubble" have tested positive for Covid-19 or have any of the classic symptoms mentioned in the following government link: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/ then you MUST tell me as I am not able to have you drop your computer off to me, visit you in your home or be able to offer a collection or return service. This will be until the mandated isolation period is over. 

 

Customer Drop-off / Pickup

Please only visit by prior arrangement at your allocated time. Callers without a booked drop-off or collection appointment are not allowed. Please wear a full face covering / mask and clean your equipment prior to dropping off (with suitable wipes).

I operate a "contactless" handover procedure when you drop-off your computer – more details will be provided when you call to book your drop-off appointment.

 

Home Visits

Home visits are currently still restricted to the most urgent cases (due to the current situation). If your need is both essential and I determine that a repair cannot be carried out in the workshop (i.e. by customer drop-off / pickup combined with an optional remote session) then I may still be able to visit but we need to remain socially distanced at all times. Any offer to visit is subject to my own assessment. All visits should be planned for a time when the house is mostly unoccupied (i.e. no other visitors in the previous few days and at a time where other household members are well away from the proposed working area).

For the time being I am not offering any home visits to occupied "visitor accommodation", high risk environments (such as residential care homes, restaurants, public houses, second homes, holiday homes, indoor spaces where there are people not able to wear a mask, etc.). I hope these restrictions can be lifted at some point after the summer when things return to a more "normal" footing.

If I do visit then there are still all the social distancing and hygiene rules and precautions that have to be adhered to (even if you have been vaccinated and even if lockdown has been lifted in the main part). These will be communicated prior to the visit and following my assessment.

Training is still not possible and is not being offered (as it requires close contact for over 15 minutes) - you will appreciate that this type of visit is somewhat different to a visit from other tradespeople (such as builders, gardeners or plumbers/electricians) where close face-to-face contact is not required.

Finally, as mentioned above, you must be willing to wear a full cloth or surgical type face mask for the whole duration of any visit and over both your nose and mouth and also ventilate the property well during my visit. A covid-visor type of covering is not a suitable alternative due to the risks involved with a 1 hour+ visit in a relatively confined space. Sorry but there are no exceptions to this. This is was a difficult but necessary decision (made following my own covid-secure risk assessment) so, if you can't (or won't) wear a mask for the whole visit then a remote session or workshop repair is the only option at the present time.

 

Collection and Return

If you would like me to collect and return your computer then please note that a standard collection and return does not include entering your home - it is a collection to and from the front door step. With this in mind please have your computer disassembled and left in a safe place outside the main home or inside by the front door.

 

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Postcodes served: EX31, EX32, EX33, EX34, EX38 and EX39