Clear and Honest Pricing

 

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Price List

Customer Drop-off / Pickup

£27.50 per hour. £20 minimum charge. The minimum charge covers a basic "on the bench" diagnostic (where required) / part of the overall repair cost.

When you call I will give you an estimate of the overall cost of similar repairs based on your description of the problem and this will be agreed in advance.

Once I have the computer on the bench, should my initial diagnostic examination indicate that a repair is not possible / not economical / is going to be more involved than already discussed and anticipated, I will call you to discuss the options before proceeding any further. At this stage you can choose to simply collect your computer and pay the small diagnostic fee or we can look at other options including possible data recovery.


Home Visits (for Servicing / Repairs / Tuition / Troubleshooting

£35 per hour (1 hour minimum - pro rata after 1st hour) 

There are no additional call-out charges within a 12 mile round trip of EX39 3QD. If you are over 12 miles round trip then I can still visit however, due to ever increasing costs, I charge an additional small fee to cover extra fuel costs and travel time. This will be agreed and discussed when you call as it varies (depending on your exact location).  

 

Collection and Return

I am happy to offer a collection and return service for those customers who cannot get their equipment to me and are located in Northam, Westward Ho!, Appledore, Instow and Bideford. There is a small charge for each leg of the journey to cover my time and fuel costs. I don't aim to profit from this and keep it as low as I possibly can however, if you are more than 12 miles round trip away from the workshop, the cost could be quite significant (so I don't offer collection outside of my 12 mile round trip area unless in exceptional circumstances). If this is the case it might be more prudent to have a friend drop the computer over to me and collect it again once the repair is complete.

 

Comparing Quotes / Estimates / Hourly Rates

It's always good practice to compare prices for all sorts of things in life so I have tried to explain how computer repair pricing works below.

Generally it is very difficult to determine the overall repair price you will pay based solely on an hourly rate or the "flat rate" quoted. The overall cost depends on the skill level, honesty and speed of the computer engineer (and of course the complexity of the problem).

Some less than scrupulous repair companies advertise an artificially low hourly rate or offer enticing discounts for various groups. This is designed to hook you in but they often take much longer to complete the work to a satisfactory level so the overall job cost is nearly always more.

My pricing is fair, honest and totally transparent. Most of my customers are return customers and that says a lot!

The best advice is to go with the personal recommendation from trusted friends and family or you can check out reviews from real customers on both Google and Facebook. This will reliably help you make a good choice. You may wish to be wary of other review sites out there (as some of them are easy for the "bad guys" to pay for fake reviews). If a company or person you choose is not local and does have not multiple positive reviews on Google or Facebook then you may want to be extra cautious.