Computer and Laptop Repairs quality local computer repair shop bideford barnstaple
computer repairs north devon

Clear, Simple and Honest Pricing

 

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*** covid-19 update - I have a separate page detailing the extra safety precautions and requirements due to the current covid-19 (coronavirus) situation.  Please click here >> Covid 19 Info << to see them.  They are very important and should be read in conjuction with prices below.

Price List

Customer Drop-off / Pickup

£27.50 per hour calculated to the nearest minute. £15 minimum charge. The minimum charge covers part of the repair cost and/or a basic "on the bench" diagnostic.

When you call I will give you an estimate of the overall cost of similar repairs based on your description of the problem and this will be agreed in advance. All of my repairs are treated equally and on a "first-come - first-served" basis (which means I will work on them in the order received and as quickly as possible).  There is no "fast-track" premium offering with me as all my jobs are treated as "fast-track" at the outset.

Once I have the computer on the bench (and if we have not agreed an approximate cost in advance), should my initial diagnostic examination indicate that a repair is not possible, not economical or is going to be more involved than already discussed and anticipated then I will call you to discuss the options before proceeding any further. At this stage you can choose to simply collect your computer and pay my diagnostic fee (should you prefer not to proceed and unless advised otherwise in advance). 

The following does not apply to most computers I see but you do need to be aware that the initial diagnostic fee may be more than £15 where a computer needs intricate disassembly to extract / swap hardware (to facilitate diagnosis of a faulty component). The same applies if your machine requires a more advanced level of diagnostics than a regular home computer - e.g. if you have a self-build (or self-upgraded) machine or a gaming laptop/desktop or other "high-end" style of machine that may be suffering driver / hardware issues relating to things like overclocking, GPU crashing, power supply issues, memory stability, overheating issues, gaming sound card issues, hard drive stability issues and similar.
Please note that If you bring multiple systems in at the same time then these are treated as separate jobs and there will be a diagnostic fee for each machine.


Home Visits (for Repairs / Tuition / Troubleshooting and Purchasing Advice)

£36.00 for up to 1 hour (1 hour minimum) - then £27.50 per hour (calculated to the nearest minute).

There are no additional call-out fees within a 20 mile round trip. If you are over a 20 mile round trip I do charge a small additional amount to cover the extra travel time. This will be agreed in advance of booking an appointment.


Collection and Return

I am happy to offer a collection and return service for those customers who have no other alternative (such as a friend or neighbour who can drop their computer off to the workshop).  

Collection and return means two return journeys to your home which takes considerable time and resources. For this reason, there is an additional charge made for this service (as I do need to cover my vehicle costs and my time spent travelling). The amount will be advised and agreed in advance.  It would be better to drop the machine off to me if at all possible - especially if you are some distance from Northam as the costs may be prohibitive.


Remote Support

Remote Support is only available to existing customers (and even then only immediately following a site visit or workshop repair to tie up any loose ends). Remote support is not suitable for general tuition, purchasing advice sessions, configuration and/or repairs (instead of a workshop drop-off / home visit). This is why I don't offer this as a standalone service or as a service to new customers. There is a minimum £15 charge which covers up to 30 minutes of remote support and then it is 50p per minute thereafter (where I do carry out this service).


Comparing Quotes / Estimates / Hourly Rates

It's always good practice to compare prices for all sorts of things we purchase so I have tried to explain how computer repair pricing works below.

Generally it is very difficult to determine the overall repair price you will pay based solely on the hourly rate or the "flat rate" quoted. The overall cost depends on the skill level, honesty and speed of the computer engineer (and of course the complexity of the problem) and the cost of the parts they supply.

Some less than scrupulous repair companies advertise an artificially low hourly rate or offer enticing discounts for various groups. This is designed to hook you in and these people often take much longer to do the work when on-site with you (and if done in the workshop sometimes not even starting the work for a week or more). Some also charge excessively for the parts they supply as part of the repair. Some charge a special premium for "Fast Track" repairs. The overall cost is nearly always significantly higher in these cases (and the quality of the work often lower).

The best advice is to get personal recommendations and then still check out reviews from real customers on both Google and Facebook. This will reliably help you make the best choice as Google and Facebook are amongst the best review systems out there (as the reviews are not easily faked). If a company or person has a lot of bad reviews (or if you simply can't find a good number of positive reviews of their services - say over 30 reviews) then this should be raising alarm bells with you.

 

*** covid-19 update - Please don't forget to read the very important conditions and precautions that are in place during the covid-19 (coronavirus) pandemic.  Please click here >> Covid 19 Info << to see them.

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Postcodes served: EX31, EX32, EX33, EX34, EX38 and EX39