Computer and Laptop Repairs Remote Client quality local computer repair shop bideford barnstaple
computer repairs north devon

Clear, Simple and Honest Pricing

 

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*** covid-19 update - I have a seperate page detailing all of the extra safety precautions and requirements that are in force throughout the covid-19 (coronavirus) pandemic.  Please click here >> Covid 19 Info << to see them.  They are very important and should be read in conjuction with prices below.

Price List

Customer Drop-off / Pickup

£27.50 per hour calculated to the nearest minute. There is a £15 minimum charge that covers part of the repair and/or the initial "on the bench" diagnostic and examination for each complete "system" presented for repair.

Ample free parking and complementary unloading and loading assistance. When you call I will give you an estimate of the overall cost of similar repairs based on your description of the problem. All of my repairs are "Fast-Track" which means I will work on them as quickly as possible (without charging premiums for this type of service).

Once I have the computer in the workshop, should my detailed examination indicate that a repair is not possible, not economical or is going to be more involved than anticipated then I will call you to discuss the options. At this stage you can choose to simply collect your computer and pay the £15 diagnostic fee should you prefer not to proceed (unless advised otherwise at the time of dropping of). Please note that If you bring multiple laptops or computers in for unconnected issues/repairs then they are essentially seperate jobs and there will be a diagnostic fee for each machine (as the total amount of diagnostic time is obviously significantly longer). 

 

Home Visits

£36.00 for up to 1 hour (1 hour minimum) - then £27.50 per hour (calculated to the nearest minute).

There are no additional call-out fees within a 20 mile round trip. If you are over a 20 mile round trip I do charge a small additional amount to cover the extra travel time. This will be agreed in advance of booking an appointment.


Collection and Return

I am happy to offer a collection and return service for those customers who have no other alternative (such as a friend or neighbour who can drop their computer off to the workshop).  

Collection and return requires two return journeys to your home which takes considerable time and resources. For this reason there is an additional charge made for this service (as I do need to cover my vehicle costs and my time spent driving). The amount will be advised and agreed in advance.  It would be better to drop the machine off to me if at all possible - especially if you are some distance from Northam as the costs may be prohibitive.

 

Comparing Quotes / Estimates / Hourly Rates

It's always good practice to compare prices for all sorts of things we purchase so I have tried to explain how computer repair pricing works below.

 

Generally it is very difficult to determine the overall repair price you will pay based solely on the hourly rate or the "flat rate" quoted. The overall cost depends on the skill level, honesty and speed of the computer engineer (and of course the complexity of the problem) and the cost of the parts they supply.

 

Some less than scrupulous repair companies advertise an artificially low hourly rate or offer enticing discounts for various groups. This is designed to hook you in and these people often take much longer to do the work when on-site with you (and if done in the workshop sometimes not even starting the work for a week or more). Some also charge excessively for the parts they supply as part of the repair. Some charge a special premium for "Fast Track" repairs. The overall cost is nearly always significantly higher in these cases (and the quality of the work often lower).

 

The best advice is to get personal recommendations and then still check out reviews from real customers on both Google and Facebook. This will reliably help you make the best choice as Google and Facebook are amongst the best review systems out there (as the reviews are not easily faked). If a company or person has a lot of bad reviews (or if you simply can't find a good number of positive reviews of their services - say over 30 reviews) then this should be raising alarm bells with you.

 

 

*** covid-19 update - I have a seperate page detailing all of the extra safety precautions and requirements that are in force throughout the covid-19 (coronavirus) pandemic.  Please click here >> Covid 19 Info << to see them.  They are very important and should be read in conjuction with prices below.

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Postcodes served: EX31, EX32, EX33, EX34, EX38 and EX39