Computer and Laptop Repairs Remote Client
computer repairs north devon

Clear, Simple and Honest Pricing

 

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Call today for a no obligation estimate of repair cost for your specific issue.  I never try to hard sell my services so you can call with confidence. There is no charge at all for initial telephone estimates / quotes.

 

Price List

Customer Drop-off / Pickup

£27.50 per hour calculated to the nearest minute. There is a £15 minimum charge that covers part of the repair and/or the initial "on the bench" diagnostic and examination.

Ample free parking and complementary unloading and loading assistance. When you call I will give you an estimate of the overall cost of similar repairs based on your description of the problem. All of my repairs are "Fast-Track" which means I will work on them as quickly as possible (without charging premiums for this type of service).

Once I have the computer in the workshop, should my detailed examination indicate that a repair is not possible, not economical or is going to be more involved than anticipated then I will call you to discuss the options. At this stage you can choose to simply collect your computer and pay the £15 diagnostic fee (regardless of time spent) should you prefer not to proceed.

 

Home Visits

£35 for the 1st hour (1 hour minimum) - then £27.50 per hour (calculated to the nearest minute).

I am more than happy to look at multiple issues in one visit and also give guidance and training to fill the full hour should the repair take less time. There are no additional call-out fees within a 20 mile round trip of my location (if you are over a 20 mile round trip I do charge a small additional amount to cover the extra travel time and fuel and this will be agreed in advance of booking an appointment).

 

Comparing Quotes / Estimates / Hourly Rates

It's always good practice to compare prices for all sorts of things we purchase so I have tried to explain how computer repair pricing works below.

 

Generally it is very difficult to determine the overall repair price you will pay based solely on the hourly rate or the "flat rate" quoted. The overall cost depends on the skill level, honesty and speed of the computer engineer (and of course the complexity of the problem) and the cost of the parts they supply.

 

Some less than scrupulous repair companies advertise an artificially low hourly rate or offer enticing discounts for various groups. This is designed to hook you in and these people often take much longer to do the work when on-site with you (and if done in the workshop sometimes not even starting the work for a week or more). Some also charge excessively for the parts they supply as part of the repair. Some charge a special premium for "Fast Track" repairs. The overall cost is nearly always significantly higher in these cases (and the quality of the work often lower).

 

The best advice is to get personal recommendations and then still check out reviews from real customers on both Google and Facebook. This will reliably help you make the best choice as Google and Facebook are amongst the best review systems out there (as the reviews are not easily faked). If a company or person has a lot of bad reviews (or if you simply can't find a good number of positive reviews of their services) then this should be raising alarm bells with you.

 

Collection and Return

For jobs that require the computer to be in the workshop we can offer a collection and return service (depending on availability). This requires two journeys to your home and often disconnecting and reconnecting the machine so there is an additional cost. Please call for further details and prices for this service.

 

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Postcodes served: EX31, EX32, EX33, EX34, EX38 and EX39